Privacy policy

Who we are

Solve8 IT Services (ABN 84 615 983 732), Brisbane QLD, Australia. Email hello@solve8.com.au.

We are committed to protecting personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect it.

What we collect and how

We may collect contact details (name, email, phone, business address), business details (company, ABN, industry, role), technical details from website visits (IP address, browser, device), communication records, and project data such as requirements, system details and business processes shared during an engagement.

We collect it directly from you, through our website using cookies and Google Analytics, from third parties such as referral partners or LinkedIn with your consent, and while delivering our services.

Why we collect it

To provide AI consulting, automation and IT services; to communicate with you about our services and your projects; to send relevant insights and updates with your consent; to improve our website and services; to issue invoices and manage payments; and to meet our legal obligations.

Data sovereignty and storage

As an Australian business, we prioritise keeping data in Australian jurisdiction. Client project data is stored on Australian-hosted infrastructure where possible, and we use Australian data centres for sensitive business information.

Where we use overseas cloud services, for example for email or analytics, we put appropriate safeguards in place. We can deliver fully on-premises or Australian-only solutions on request.

Disclosure

We may disclose personal information to service providers that help us deliver our services (cloud hosting, accounting software, business tools), to professional advisers such as accountants, lawyers and auditors, and to regulators where Australian law requires it.

We do not sell, rent or trade personal information to third parties for marketing.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures include encrypted transmission (TLS), secure cloud storage with access controls, regular security reviews of our systems, and staff training on privacy and data protection.

Access and correction

You can ask to access the personal information we hold about you, or to correct it, by emailing admin@solve8.com.au. We respond within 30 days. If we refuse a request where the law allows, we will give reasons.

Cookies and analytics

Our website uses Google Analytics to understand how visitors use the site, including pages visited, time on site, referring websites, general location (city or region) and device and browser details.

You can opt out with the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

Other websites and changes

Our website may link to third-party sites. We are not responsible for their privacy practices, so please review their policies.

We may update this policy from time to time. Changes are posted on this page with a new revision date.

Complaints and contact

If you have a complaint about how we handled your personal information, email admin@solve8.com.au. We will investigate and respond within 30 days.

If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Privacy questions: hello@solve8.com.au. Solve8 IT Services, Brisbane QLD, ABN 84 615 983 732.