Utilities
AI for water and energy utilities: assets, field crews and customer requests
AI for the work around networks and plants: inspection findings into work orders, dispatch support and customer request triage. Built on your infrastructure in Australia, with a person approving every output.
Sound familiar?
Inspection backlogs grow
Crew notes and defect photos are retyped into the asset system, and repeat faults go unseen.
Dispatch by phone and spreadsheet
Dispatchers chase crew skills, permits and parts across depots.
Requests arrive incomplete
Leak, fault, billing and connection requests come by email and web form with details missing.
What we build
Inspection notes to work orders
Findings and photos classified, matched to the asset register and drafted as work orders for a planner to approve.
Dispatch support
Jobs checked for skills, permits, parts and SLA risk before the dispatcher assigns them.
Customer request triage
Requests classified by type and urgency, account details added and routed to the right team. Safety reports go straight to a person.
Private AI
Models run in your environment in Australia or on your servers, with access logged and no data used to train public models.
Built for SOCI Act obligations
Risk management program
Responsible entities for critical water, electricity and gas assets keep a program covering cyber, personnel, supply chain and physical hazards. Each AI component is documented for it.
Incident reporting
Logging and alerting support your duty to report cyber incidents to the ACSC.
How an engagement runs
Discover
A fixed-fee phase on one process at one depot, with a measured baseline.
Prove
Shadow mode on live work until it meets your accuracy bar.
Build
Into your asset and customer systems on your infrastructure in Australia.
Run
We support it, or hand over the code and documentation.
Questions
We are critical infrastructure. Where does the AI process our data?
In your own environment in an Australian region or on your servers. Data flows, access and model suppliers are documented for your risk management program.
Can AI schedule our field crews?
Scheduling stays in your works management platform. AI prepares complete jobs, checks skills, permits and parts, and flags SLA risk. A dispatcher approves the board.
Who helps water and energy utilities with AI in Brisbane, Sydney or Melbourne?
Solve8 works with utilities across Australia and New Zealand, with workshops at your offices or depots and builds run remotely under your access controls.
Which backlog slows your crews?
A 30-minute review with a senior consultant. You leave with a written one-page summary you can share internally.
Fixed-fee phases, agreed before we start. Stop after any phase.