Custom AI Development | Brisbane and Australia-wide

Custom AI Built Around How Your Business Works

When no product fits your documents, your systems and your approval rules, we design and build the AI that does. It runs with human review where it matters, logs what it decides, and is handed over so your team can run it.

The Problems Custom AI Is Worth Building For

Custom development earns its cost when the work is specific to you. The common cases look like this: staff rekeying invoices, statements or forms from PDFs into an accounting or ERP system; several systems that do not talk to each other, so someone copies data between them every week; reports assembled by hand from spreadsheets each month; exceptions and approvals that live in email threads; or sensitive records that cannot be pasted into a public chatbot.

Size has little to do with it. A business with one finance officer and a group with dozens of entities can have the same problem. What matters is whether the process repeats often enough, follows rules that can be written down, and draws on data you can reach.

If you are still deciding which problem to tackle first, an AI strategy engagement or our free AI readiness assessment is the better place to start. If the process is mostly rules with no judgement involved, plain process automation may do the job without a model at all.

What We Build

Most projects combine two or three of these. Each card links to a guide on how that kind of system works.

Document extraction pipelines

Invoices, statements, contracts, delivery dockets and forms read, classified and checked before the data reaches your systems. Each field carries a confidence score, and anything uncertain goes to a person.

Multi-agent document processing

AI agents for finance and admin

Agents that match transactions, chase missing information, draft replies in your voice and route exceptions to the right approver, working inside the systems your team already uses.

Xero reconciliation agent

Reporting and question answering

Plain-English questions answered from your finance and operational data, with the query and source shown so a manager can check the number before it goes in a board pack.

Plain-English BI agents

Integrations with older systems

AI connected to ERP, practice management and line-of-business applications, including the ones with limited APIs, without replacing the system underneath.

Legacy system integration

Assistants grounded in Microsoft 365

Assistants that answer from SharePoint and Teams content need the permissions underneath them cleaned up first. We pair these builds with a Copilot readiness review.

Copilot readiness

Private and on-premise AI

Self-hosted models for work where documents cannot go to a public AI service, including asset-heavy operations with plant data, which is one specialty among the others here.

Private AI infrastructure

How a Typical Build Handles a Document

Document to System, With Checks

Receive
Email, upload or shared folder
Extract
Model reads and classifies the fields
Validate
Rules from your source systems
Review
People handle low-confidence items
Post
Into ERP, Xero or practice system
Log
Input, output and approver recorded

The model is one step among six. Most of the build effort goes into validation, the review queue and the integration, because that is where a system earns trust from the finance or operations team who rely on it. The same pattern is in Carbonly, the founder's own product, which uses a 7-phase multi-agent pipeline to extract energy data from utility bills that arrive in many different formats.

Running the system after launch is part of the design. Our post on operating AI agents in production covers monitoring, model changes and cost control, and managed AI services can carry that load if your team would rather not.

See what this would take in your business

A free 30-minute review on Microsoft Teams. Bring the process you want fixed and leave with a clear first step.

Book your free review

How a Custom AI Project Runs

Each phase ends with a decision point, so you can stop or change direction before committing to the next one.

Custom AI Development Phases

1
Phase 1
Discovery
Map the process, sample the documents and data, check buy options and agree success measures
2
Phase 2
Proof of concept
Test the hardest part on your real data and measure accuracy before any full build
3
Phase 3
Build
Integrations, validation rules, review queue and logging, with demos to the people who will use it
4
Phase 4
Go live
Run alongside the manual process, compare results, then switch over
5
Phase 5
Hand over
Runbooks, architecture notes and training for your team or support provider

Our proof of concept framework explains phase two in detail. Where the build touches several applications, it runs with our system integration work. If you have developers who want to build it with us, team augmentation puts a senior person inside your team instead.

What You Receive

Agreed at scoping and adjusted after the proof of concept.

  • A discovery report with the process map, data sample findings and the build or buy recommendation.
  • Proof of concept results measured against the success criteria agreed in discovery.
  • The working system, deployed in your environment or a cloud tenant you control.
  • Validation rules, a human review queue and an audit log of every AI decision.
  • Architecture notes recording model choice, data flows, access permissions and the reasons behind each.
  • Runbooks, a known-issues list and training sessions for the staff who will run it.
  • A privacy and governance note covering what personal information the system handles and who can see it.

The governance note follows the approach in our posts on AI agent governance and human override and Privacy Act compliance and AI.

When Custom AI Is the Wrong Answer

  • A product you already pay for does the job. Many accounting and Microsoft 365 features cover common cases, and building around them adds cost you do not need.
  • The process happens a few times a month. The build and running costs will outweigh the time saved.
  • The data is not reachable or not trustworthy yet. Fix the data first, or the AI will automate the errors.
  • Nobody will own the system once it is live. Every AI system needs an owner who reviews exceptions and decides on changes.
  • You want a demo for a board meeting with no plan to run it. A proof of concept is cheaper and tells you more.

Our build vs buy decision framework walks through these questions in more depth.

What We Have Built

Our documented client work is the Tier 1 infrastructure carbon reporting case study, where standardised templates and Power BI dashboards replaced manual ESG data collection.

Carbonly is a multi-agent document extraction system for carbon and energy data. SupportAgent is a self-hosted investigation tool that runs local models through Ollama, so no data leaves the customer's infrastructure. Before both came a workforce management SaaS.

Solve8 is based in Brisbane, and builds for organisations across Australia, with on-site sessions in South East Queensland when they help.

Enterprise Experience, Direct Access

Our principal consultant brings 18 years of enterprise delivery experience from projects for BHP, Rio Tinto and Senex Energy, delivered with previous consulting employers. These companies are not Solve8 clients. You work directly with senior people, not a sales team handing you off to juniors.

18 Years Enterprise DeliveryProven SaaS Track Record

See what this would take in your business

A free 30-minute review on Microsoft Teams. Bring the process you want fixed and leave with a clear first step.

Book your free review

Frequently Asked Questions

See how consulting engagements are priced.

Talk Through the Process You Want to Fix

Book a 30-minute scoping call. Bring an example document or a description of the process, and we will tell you whether custom AI is worth building and what the first phase would look like.