Regulated firms carry operational risk and information security obligations that apply to every AI tool they adopt. We help you use AI for the evidence, document and reporting work those obligations create, with the controls written down before anything goes live.
APRA's CPS 230 Operational Risk Management took effect on 1 July 2025 for all APRA-regulated entities in banking, general and life insurance, superannuation and private health insurance. It requires entities to identify critical operations, set tolerance levels for disruption, maintain business continuity plans and manage the risks from material service providers, recorded in a register. Pre-existing service provider contracts had until the earlier of renewal or 1 July 2026 to comply, so that grace period is over.
CPS 234 Information Security has applied since 1 July 2019. It extends to information assets managed by related parties and third parties, expects systematic testing of controls, and sets notification deadlines to APRA: no later than 72 hours after becoming aware of a material information security incident, and no later than 10 business days for a material control weakness the entity cannot remediate in time.
An AI service that reads customer files, drafts correspondence or summarises claims is an information asset, often run by a third party, and sometimes supports a critical operation. That means it needs a place in the service provider register, a tested control set and an owner. Our CPS 230 guide sets out where AI helps with the standard and where it cannot, and AI in Australian financial services covers the ASIC side.
We qualify by the obligation and the problem, whatever the size of the firm.
Risk and operations teams assembling CPS 230 and CPS 234 evidence by hand from tickets, logs and spreadsheets.
Vendors, administrators and claims processors fielding due diligence questionnaires about their AI features.
Application packs, bank statements and supporting documents checked and rekeyed manually, plus Consumer Data Right obligations.
File notes, advice records and review cycles that take longer to document than to deliver.
Alert queues growing faster than analysts can triage, with new scams obligations arriving.
Copilot on the roadmap, with customer files and board papers sitting on SharePoint sites nobody has reviewed.
Sector guides: CDR for non-bank lenders, mortgage broker application admin, insurance broker policy and claims admin, the Scams Prevention Framework and AML/CTF Tranche 2.
Where AI already runs, including features vendors have switched on, mapped to the critical operations and information assets each one touches.
Pulling control test results, incident history and provider performance data into evidence packs a person reviews and signs, instead of rebuilding them each quarter.
Tracking contract dates, SLA results and reported incidents across your providers, with flags raised for the owner to assess.
Extracting and checking data from applications, claims, statements and advice files, with exceptions routed to staff and every output traceable to its source.
A permissions and sharing review of SharePoint, OneDrive and Teams before Copilot can surface customer or board material to the wrong people.
A documented choice between Australian cloud regions and models run in your own environment, with storage and processing locations recorded separately.
The Microsoft 365 work runs through our Copilot readiness assessment. Self-hosted options are covered under private AI infrastructure and our local LLM guide.
Scope is agreed in the first conversation. This is the usual shape.
Timing depends on how many systems and providers are in scope and how fast risk owners can review, so we set dates after discovery.
Ongoing operation can sit with your team or our managed AI services. Work that joins core systems, CRMs and document stores uses our system integration and process automation services. Group finance teams consolidating many entities may also want our post on multi-entity consolidation.
Solve8 is based in Beenleigh, between Brisbane and the Gold Coast. Most financial services work runs remotely, with workshops in person where it helps. See our Sydney and Melbourne pages, or start with AI strategy if you have not yet decided where AI belongs.
Book a 30-minute scoping call. Tell us which obligations apply, what AI is already in use and where the manual work sits, and we will agree what the first phase should cover. Engagement options are on our pricing page.