Despatchy: the call becomes an allocated job
An AI phone receptionist built for Australian field service operations. It answers every call, takes the details properly, and writes the job into the system you already run, so nothing sits in a voicemail box waiting to be typed up.
What it handles
The gap in most field service operations is not answering the phone. It is what happens between the call ending and the job appearing in the schedule.
Answers every call
Picks up on the first ring, at any hour, including the calls that arrive while your team is already on the phone or on the tools.
Captures the job details
Takes the caller's name, contact number, site address, the nature of the job, and how urgent it is, then structures it rather than leaving you a voicemail to decipher.
Books into your schedule
Writes the job straight into your calendar or job management system so the work is allocated without anyone re-keying it.
Escalates what matters
Emergency and after-hours calls trigger an immediate SMS or call to the on-call person. Routine enquiries wait for business hours.
Runs after hours and at peak
Covers the windows where calls are typically most at risk in a field service business: outside business hours, and the periods when the whole team is already on a job or on the phone.
Australian data handling
Call data is handled under Australian privacy obligations, with the storage location and retention period agreed as part of the deployment.
Who it suits
Operations where a missed call is a missed job: plumbing, electrical, HVAC, security, locksmiths, pest control, and similar trades running a field team against a live schedule.
It is most useful once call volume is past the point where one person can reliably answer everything, and where the work is already being tracked in a job management or scheduling system that Despatchy can write into.
How we start
Despatchy is not a self-serve signup. It is configured against your call flow, your escalation rules, and your scheduling system, so the first step is a short conversation about how calls reach you today and where they currently fall over.
If a standard configuration would serve you better and faster, we will point you at AdminAgent instead.
Work out what it is worth first
Before you talk to anyone, including us, it is worth putting a figure on the problem. These two calculators are free and take a couple of minutes.
Common questions
Can I sign up for Despatchy online?
Not currently. Despatchy is deployed as part of an engagement rather than sold as a self-serve subscription, because the value is in wiring it into your existing scheduling and job management systems. That configuration is done with you, so it starts with a conversation.
How is Despatchy different from AdminAgent?
AdminAgent is our packaged AI phone receptionist for service businesses that want to be up and running quickly on a standard configuration. Despatchy is the field service dispatch build, aimed at operations where the call has to result in an allocated job in an existing system. If you are not sure which fits, we will tell you honestly on the call.
What systems can it integrate with?
Common field service and scheduling platforms used in Australia, along with calendar and messaging systems. Integration scope is confirmed during the initial discussion once we know what you are running.
Does it sound like a robot?
It uses a natural Australian voice rather than a synthetic-sounding menu system. Callers are told they are speaking to an automated assistant, which we treat as a requirement rather than an option.
What does it cost?
Pricing depends on call volume and integration scope, so we quote it after the initial discussion rather than publishing a headline figure that would not apply to you. Our general engagement pricing is on the pricing page.
Tell us how calls reach you today
Thirty minutes is enough to work out whether Despatchy fits your operation, and to say so plainly if it does not.