Privacy Policy

Last Updated: January 2026

Business Information

Solve8 IT Services
ABN: 84 615 983 732
Brisbane QLD
Australia
Email: [email protected]

1. Introduction

Solve8 IT Services ("Solve8", "we", "us", "our"), is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, business address
  • Business Information: Company name, ABN, industry, role/position
  • Technical Information: IP address, browser type, device information when you visit our website
  • Communication Records: Emails, meeting notes, and consultation records
  • Project Data: Technical requirements, system specifications, and business processes shared during engagements

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you contact us, fill out forms, or engage our services
  • Through our website using cookies and analytics tools (Google Analytics)
  • From third parties such as referral partners or LinkedIn (with your consent)
  • During the delivery of our consulting and AI automation services

4. Purpose of Collection

We collect and use personal information to:

  • Provide AI consulting, process automation, and IT services
  • Communicate with you about our services and your projects
  • Send you relevant industry insights and updates (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Issue invoices and manage payments

5. Data Sovereignty and Storage

We take data sovereignty seriously. As an Australian business, we prioritise keeping your data within Australian jurisdiction:

  • Client project data is stored on Australian-hosted infrastructure where possible
  • We use Australian data centres for sensitive business information
  • Where we use overseas cloud services (e.g., for email, analytics), we ensure appropriate safeguards are in place
  • We can implement fully on-premises or Australian-only solutions upon request

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Service Providers: Cloud hosting, accounting software, and business tools that assist in delivering our services
  • Professional Advisors: Accountants, lawyers, and auditors as required
  • Regulatory Bodies: Where required by Australian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

  • Encrypted data transmission (SSL/TLS)
  • Secure cloud storage with access controls
  • Regular security reviews of our systems
  • Staff training on privacy and data protection

8. Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate information. To make a request, please contact us at [email protected].

We will respond to your request within 30 days. In some circumstances, we may refuse access or correction as permitted by law, and we will provide reasons for any refusal.

9. Cookies and Analytics

Our website uses Google Analytics to understand how visitors interact with our site. This may collect:

  • Pages visited and time spent on site
  • Referring websites
  • General geographic location (city/region level)
  • Device and browser information

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you have a complaint about how we have handled your personal information, please contact us at [email protected]. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

13. Contact Us

For any privacy-related questions or requests, please contact us:

Solve8 IT Services
Email: [email protected]
Location: Brisbane QLD
ABN: 84 615 983 732