Terms of Service

Last Updated: January 2026

1. Acceptance of Terms

By accessing or using the services provided by Solve8 IT Services ("Solve8", "we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and clients who access or use our website and services.

2. Services

Solve8 provides AI consulting, process automation, system integration, and related IT services to Australian businesses. Our services include but are not limited to:

• AI Strategy and Roadmap Development
• Process Automation and Workflow Optimisation
• System Integration (Xero, MYOB, ERP systems)
• Custom AI Development and Implementation
• Data Analytics and PowerBI Solutions
• Managed AI Services

3. Engagement and Statement of Work

All consulting engagements with Solve8 are governed by a specific Statement of Work (SOW) or Proposal that outlines:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Specific terms applicable to the engagement

In the event of any conflict between these Terms of Service and a signed SOW, the SOW shall prevail for that specific engagement.

4. Pricing and Payment

All prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. Payment terms are as specified in the relevant SOW or invoice, typically:

• 50% deposit upon signing SOW
• 50% upon completion and delivery
• Or as otherwise agreed in writing

Late payments may incur interest at the rate of 2% per month on outstanding amounts.

5. Intellectual Property

5.1 Work for Hire

Unless otherwise agreed in writing, custom code, configurations, and deliverables created specifically for your project ("Custom Work") become your property upon final payment. This includes:

• Custom integrations built for your systems
• Automation workflows designed for your processes
• Custom dashboards and reports
• Documentation specific to your implementation

5.2 Pre-Existing IP

Solve8 retains ownership of:

• Pre-existing frameworks, templates, and tools
• General methodologies and processes
• Reusable code libraries and components
• Training materials and documentation templates

You are granted a perpetual, non-exclusive license to use any pre-existing IP incorporated into your deliverables.

5.3 Your IP

You retain ownership of all your pre-existing intellectual property, data, and confidential information. You grant us a limited license to use such materials solely for the purpose of delivering the agreed services.

6. Confidentiality

We treat all client information as confidential. We will not disclose your business information, technical specifications, or project details to third parties without your consent, except:

• To our employees and contractors who need the information to deliver services
• Where required by law
• With your prior written consent

We may reference the general nature of work performed (e.g., "AI automation for a construction company") in our marketing materials without naming you, unless you provide written consent for a case study.

7. Warranties and Disclaimers

7.1 Our Warranties

We warrant that:

• Services will be performed with reasonable care and skill
• We have the necessary expertise and qualifications to perform the work
• Deliverables will substantially conform to the specifications in the SOW

7.2 Disclaimers

To the maximum extent permitted by law:

• We do not guarantee that software will be error-free or uninterrupted
• AI and machine learning outcomes depend on data quality and cannot be guaranteed
• Third-party integrations (Xero, MYOB, etc.) are subject to those providers' terms and availability
• ROI projections and cost savings are estimates based on typical outcomes

8. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law:

• Our total liability for any claim arising from our services is limited to the fees paid for the specific engagement giving rise to the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for loss of profits, data, business, or goodwill

Nothing in these terms excludes or limits our liability for fraud, negligence causing death or personal injury, or any liability that cannot be excluded under Australian law.

9. Indemnification

You agree to indemnify and hold Solve8 harmless from any claims, damages, or expenses arising from:

• Your use of our deliverables in a manner not contemplated by the SOW
• Your breach of these terms
• Any third-party claims related to your data or content

10. Termination

Either party may terminate an engagement:

• By mutual written agreement
• If the other party materially breaches these terms and fails to remedy within 14 days of written notice
• As specified in the relevant SOW

Upon termination, you will pay for all work completed to date. We will deliver any completed work and assist with reasonable transition.

11. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Transmit any viruses or malicious code
• Scrape or harvest data without permission
• Infringe on any intellectual property rights

12. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Queensland, Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Queensland.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good faith negotiation.

13. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and receive a refund for the unused portion, or compensation for the drop in value of the services provided.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time.

14. Amendments

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated terms.

For ongoing engagements, material changes will be communicated directly to you.

15. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms of Service, together with any signed SOW and our Privacy Policy, constitute the entire agreement between you and Solve8 regarding our services.

17. Contact Us

For any questions about these Terms of Service, please contact us:

Solve8 IT Services
Email: hello@solve8.com.au
Address: Level 1, 86 City Road, Beenleigh QLD 4207
ABN: 84 615 983 732